Contact Us

We are based in Sydney, Australia.

Our Customer Support team operates Monday - Friday 10 am - 4 pm.

Customer Care:
support@jafriebyr.com

Wholesale & Press Enquiries:
contact@jafriebyr.com

Or, you can leave us a message below we will get in touch shortly.

Need help?

Frequently Asked Questions

Orders, Delivery & Returns

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. Please check our shipping page for further information.

Do you refund?

Please check our returns page for further information. Full priced items purchased online are eligible for a credit or exchange within 14 days of arrival date.

What is your best contact email?

Please send us an email on support@jafriebyr.com.

Customer service

We are available from Monday to Friday to answer your questions. Please email us at support@jafriebyr.com or connect via chat with us now!

Buy now, pay later

Offering secure payment methods through our checkout. Alternatively use our multiple payment gateways available for buy now, pay later.

Free Express Shipping

All domestic orders are eligible for free express shipping. All orders are shipped out via Australia Post using express postage. Please allow up to 72 hours for order processing.