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Customer Support

Our Customer Support team operates Monday to Friday, from 9 am to 5 pm. Our customer team is not available on weekends and public holidays. Please email us at support@jafriebyr.com or connect with us via chat!

Free Express Shipping

All domestic orders over $499 are eligible for free express shipping. All orders are shipped out via Australia Post using express postage. Please allow up to 72 hours for order processing.

Free Exchanges & Returns

Our team is here to make returns and exchanges simple. Please email support@jafriebyr.com to arrange a free exchange or an easy return within 14 days of the delivery date.

Gift Wrapping & E-Gift Card

Spoil a loved one with our easy shopping e-gift cards or gift wrapping service. Select gift wrapping at checkout or email support@jafriebyr.com for further information.

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TRY BEFORE YOU BUY
Try 2-3 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 2 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our Terms and Conditions
TRY WITH MIRRA
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 2 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our Terms and Conditions
TRY WITH MIRRA
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.