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Customer Support

Our Customer Support team operates Monday to Friday, from 9 am to 5 pm. Our customer team is not available on weekends and public holidays. Please email us at support@jafriebyr.com or connect with us via chat!

Free Express Shipping

All domestic orders over $299 are eligible for free express shipping. All orders are shipped out via Australia Post using express postage. Please allow up to 72 hours for order processing.

Free Exchanges & Returns

Our team is here to make returns and exchanges simple. Please email support@jafriebyr.com to arrange a free exchange or an easy return within 14 days of the delivery date.

Gift Wrapping & E-Gift Card

Spoil a loved one with our easy shopping e-gift cards or gift wrapping service. Select gift wrapping at checkout or email support@jafriebyr.com for further information.

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