Contact Us

We are based in Sydney, Australia.

Our Customer Support team is available to answer your questions Monday through Friday, from 9 a.m. to 5 p.m. They are not available on weekends or public holidays.

Customer Care: Email: support@jafriebyr.com
Phone: (02) 8077 2754
Wholesale & Press Enquiries: contact@jafriebyr.com

Or, you can leave us a message below we will get in touch shortly.

Call (02) 8077 2754 between 9 am - 5 pm (AEST) to make your purchase or ask our support agents any questions you have.

phone order

Call (02) 8077 2754 between 9 am - 5 pm (AEST) to make your purchase or ask our support agents any questions you have.

live chat

appointment

Book a Private Styling Session at Our Sydney Showroom
60 MINUTES | EXCLUSIVE STYLING APPOINTMENT
EXPERIENCE THE WORLD OF JAFRIE
Join us for an exclusive viewing of our latest arrivals in our Sydney Showroom. Immerse yourself in timeless silhouettes, luxurious fabrics, and elevated designs in an intimate, one-on-one setting.
Email support@jafriebyr.com to book your appointment.

Need help?

Frequently Asked Questions

Orders, Delivery & Returns

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. Please check our shipping page for further information.

Do you refund?

Please check our returns page for further information. Full priced items purchased online are eligible for a credit or exchange within 14 days of arrival date.

What is your best contact email?

Please send us an email on support@jafriebyr.com.

Customer Support

Our Customer Support team operates Monday to Friday, from 9 am to 5 pm. Our customer team is not available on weekends and public holidays. Please email us at support@jafriebyr.com or connect with us via chat!

Free Express Shipping

All domestic orders over $299 are eligible for free express shipping. All orders are shipped out via Australia Post using express postage. Please allow up to 72 hours for order processing.

Free Exchanges & Returns

Our team is here to make returns and exchanges simple. Please email support@jafriebyr.com to arrange a free exchange or an easy return within 14 days of the delivery date.

Gift Wrapping & E-Gift Card

Spoil a loved one with our easy shopping e-gift cards or gift wrapping service. Select gift wrapping at checkout or email support@jafriebyr.com for further information.

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