Refund policy

Returns & Exchanges Policy

At JAFRIE BY R, we want you to love your purchase. If something isn’t quite right, we offer a 14-day return window from the date of delivery for change-of-mind orders. During this time, you may request a refund, an exchange, or 110% store credit, provided the conditions below are met.

 

Order Cancellations & Changes

Once an order has been placed, it begins processing with our team and cannot be cancelled or changed. Orders are generally prepared and dispatched within 1–2 business days.

 

Eligibility for Exchange or Credit Note

To be eligible for a return, the garment must be unused, in original condition, and in its original packaging.
The JAFRIE BY R returns tag must remain securely attached.
A receipt or proof of purchase is required.

 

Returns Will Not Be Accepted If

The return is initiated more than 14 days after the delivery date.
The garment is not in its original condition and shows signs of wear, damage, or missing components (unless due to our error).
The returns tag has been removed.

 

Made-to-Order Garments

Made-to-order pieces are not eligible for refunds. These items can be returned for an exchange or a credit note only.

 

Processing Your Return

Once your return is received and inspected, you will be notified via email. If approved, your exchange will be prepared and dispatched, or a credit note will be issued to your online account. Please allow up to 7 business days from the date your return arrives for processing.

 

Additional Information

Shipping costs are non-refundable.
All refunds (where applicable) incur a 10% restocking fee per item.
JAFRIE BY R will not provide a free returns label. 

 

How to Initiate a Return

Log in to your account via the ‘Accounts’ tab on our website.
Submit your request through the Customer Returns Portal.
Follow the prompts to complete your return.

 

If you have any questions, our team is always here to help at support@jafriebyr.com